Please read the brief description AND the attached documents for the FULL INFORMATION
Position Title: Call Center Scheduler
Position Status: Full-time
Campus: Patient Care Center-Pomona, CA
Coordinate all appointment scheduling activities and insure all telephone calls are adequately screened, transferred; messages are accurately taken and delivered for the assigned service under the direction of the Director of Operations. Also responsible for registration and insurance (eligibility) authorization (HMO/PPO) function to insure payment of services provided by the Family Medicine Department, OMM, PMR, Pediatrics and Specialty Providers.
Knowledge, Skills and Abilities:
Knowledge, Skills and Abilities Individuals must possess the knowledge, as well as the following skills and abilities or be able to perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. 1. Knowledge of basic clerical and communication principles generally acquired through a high school education 2. Knowledge of medical terminology 3. Computer and typing skills. 4. Excellent customer/patient satisfaction skills including the ability to display courtesy and consideration to patients, guests, providers, students, residents, and staff. 5. Knowledgeable in Insurances. 6. Ability to perform all tasks in a safe manner in compliance with company safety policies and according to applicable regulations; which includes maintaining a neat work station and environment. 7. Knowledge of confidentiality standards and the ability to maintain confidentiality of all records and information which pertains to patients, providers, employees, the organization and in related interests.
1. High School Diploma or GED required 2 Excellent telephone and customer service etiquette. Preferred Qualifications:
1. 1. Bilingual preferred-Spanish Speaking. 2. 1-2 years of patient registration and eligibility skills in a medical setting. 3. Experience with Electronic Medical Record
List comments regarding work hours:
M-F 8:00 am-5:00 pm, occasional overtime may be required.